Privacy Policy

Eshopa, Ltd.
71-75, Shelton Street, Covent Garden,
London, WC2H 9JQ.

Effective Date: October 19, 2024

Welcome to Eshopa Store! or as we are legally known, Eshopa, Ltd, we are dedicated to safeguarding your personal information and privacy. This Privacy Policy describes how store.marketel.co (the “Site” or “we”) collect, use, share, and protect your personal data when you visit or make a purchase from our website.

Please read this Privacy Policy carefully.

1. Information We Collect

We collect the following types of personal information:

• Personal Information: Your name, email address, shipping and billing addresses, phone number, and payment details when you make a purchase or create an account.
• Account Information: Details you provide when registering an account, such as username and password.
• Order Information: Products ordered, transaction details, and fulfillment information.
• Device Information: IP address, browser type, and cookies, which help us optimize your user experience.
• Usage Data: Pages you visit, links you click, and the amount of time spent on our website.

2. How We Use Your Information

We use the information collected for the following purposes:

• Order Fulfillment: To process and ship your orders, in partnership with our print fulfillment services, Printful and Printify.
• Payment Processing: We use WooCommerce and Stripe, PayPal to securely process payments.
• Customer Service: To provide customer support, respond to inquiries, and handle any issues.
• Communication: To send you order updates, and, if you opt-in, promotional content.
• Website Improvement: To improve the design, functionality, and performance of our website based on usage patterns and analytics.
• Legal Compliance: To comply with legal obligations, such as tax or regulatory reporting.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Fulfillment Partners: We work with Printful and Printify to fulfill orders and ship products. Your order and shipping details will be shared with them as necessary.
• Payment Processors: To process payments securely, your information is shared with WooCommerce and payment processors like Stripe or PayPal.
• Service Providers: We may share your information with trusted third parties who provide services such as hosting (WordPress), website analytics with Google Analytics, and email marketing.
• Legal Obligations: If required by law or in the defense of legal claims, we may share your data with relevant authorities.

4. Cookies and Tracking Technologies

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Eshopa. These may be ‘session’ cookies, meaning they delete themselves when you leave Eshopa, or ‘persistent’ cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Which specific cookies do we use?

Google, Inc.

Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Eshopa. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.

To opt out of being tracked by Google Analytics across all websites click here.

Facebook, Inc.

Facebook uses cookies if visitors have a Facebook account, use the Facebook Products, including their website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to visitors and to understand the information they receive about visitors, including information about their use of other websites and apps, whether or not they are registered or logged in.

To opt out of being tracked by Facebook by following the instructions here.

5. Data Security

We implement appropriate security measures, including SSL encryption and secure hosting through WordPress, to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR)

If you are a resident of the EU or UK, you have the following rights under the GDPR:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request that we correct inaccurate or incomplete data.
• Erasure: You can request that we delete your personal data, subject to legal obligations.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Restriction of Processing: You can request that we limit the processing of your personal data.
• Objection to Processing: You can object to the processing of your data based on our legitimate interests.
• Withdrawal of Consent: If processing is based on consent, you can withdraw consent at any time.

To exercise any of these rights, please contact us at support@store.marketel.co.

7. Your Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You can request information about the categories of personal data we collect and how we use and share it.
• Right to Access: You can request a copy of the specific personal data we have collected about you in the last 12 months.
• Right to Deletion: You can request that we delete the personal data we have collected from you, subject to certain exceptions (e.g., legal obligations).
• Right to Opt-Out of Sale: While we do not sell your personal data, you have the right to opt out of any future sales of your personal information.
• Non-Discrimination: You have the right to not be discriminated against for exercising any of your privacy rights under the CCPA.

To exercise any of these rights, please contact us at support@store.marketel.co. We will verify your request using the information you provide, and may require additional information to confirm your identity.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, so we encourage you to review their privacy policies before sharing any personal information.

Analytics and Marketing

Google Analytics Privacy policy

• How you use Eshopa
• Data that identifies you
• Cookies

Google Analytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

Google Ads Privacy policy

• Data that identifies you
• Cookies

Google Ads is a marketing tool that allows us to reach potential users and grow the Eshopa audience.

Meta ads Inc. Privacy policy

• Data that identifies you
• Cookies

Facebook business tools offer a number of services including analytics and advertising that allow us to track your use of the service, prepare reports on user activity and grow Eshopa’s audience.

Our Print Partners and Fulfillment Integrations

Printify, Inc. Privacy policy

• Contact details
• Data that identifies you
• Order Information

This integration allows us to automate order fulfillment to our customers.

Printful, Inc.  Privacy policy

• Data that identifies you
• Contact details
• Order Information

This integration allows us to automate order fulfillment to our customers.

These print providers offer various products and print on demand services to our customers. Each of our print partners operates as a “data processor” when an order is submitted and they sign a Data Processing Agreement with Eshopa outlining how they handle and protect our costumers’ data.

This Data Processing Agreement outlines:

• What personal data is being sent
• How that data needs to be secured and kept confidential
• The purposes for which that data will be processed
• How long that data will be stored
• How they respond when users exercise their rights to privacy
• How they respond if a data breach occurs

Communications and Research

Google, Inc. Privacy policy

• Contact details
• How you use Eshopa
• Data from your content and products
• Purchases data
• Data that identifies you
• Cookies

We use Google Suite for business for customer communications, user interaction, User Research, and improving our platform and service.

Payments

Stripe, Inc. Privacy policy

• Contact details
• Financial information
• Cookies
• Order data

This service processes payments for us.

PayPal, Inc. Privacy policy

• Contact details
• Financial information
• Cookies
• Order data

This service processes payments for us.

9. Children’s Privacy

Our website is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact

Contact us at any time at support@store.marketel.co if you have more questions about this privacy policy, your rights, or our privacy practices.

Last Updated: October 19, 2024